Legal
Privacy and Cookies Policy
Over the years, we have built unique and special relationships with our clients, who believe in our values and appreciate the quality of our work.
In this sense, we are committed to your security and privacy.
Therefore, when using our services, it is important that you know, through this policy, how we handle your personal data and the measures taken to protect it.
This Privacy and Cookies Policy is intended to explain how A2 collects, stores and processes your personal data and other data that may be collected for statistical analysis purposes.
A2 ANÁLISES QUÍMICAS, LDA with headquarters at Rua Rodovia de Covas, nº 961, in Guimarães, NIPC 508032504 is responsible for the website www.a2analisesquimicas.com, is committed to guaranteeing the privacy and protection of the personal data of customers and visitors, following all legal and regulatory standards in force.
A2 reserves the right to periodically update and change its Privacy and Cookies Policy, in order to reflect any changes in the way our customers’ personal data is processed or in legal terms. The most recent and current version of the Privacy and Cookies Policy will be displayed on A2, and it is advisable to check it periodically to check for any updates or changes.
GUIDING PRINCIPLES
The main objective of this policy is to consolidate the relationship of trust and proximity between A2 and its customers. It also aims to demonstrate transparency in the processing of collected data and inform all customers of their rights and how they can exercise them, as holders of personal data.
LEGAL BASE
A2 operates in strict compliance with the principles described in this policy, Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and applicable data protection legislation, in all processes involving data processing personal.
According to the Agreement with the GDPR, personal data is defined as: “Any information relating to an identified or identifiable natural person (“data subject“); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological , genetic, mental, economic, cultural or social identity of that natural person.”
DATA PROTECTION
We use several measures to ensure the security of the information collected, the protection of personal data collected, prevent unauthorized use, alteration or access, disclosure, loss or destruction.
As data holder, the customer has the right to know what data is collected and stored, as well as to change it in the customer area and request the store to export or delete it.
COLLECTED DATA
I. Customer or purchase registration
When registering or purchasing at A2, the following data is collected: email, name, address, postcode, location, telephone and NIF. The data collected through the customer’s purchasing process will be processed automatically and is intended for processing orders, such as shipping orders or issuing invoices.
II. Newsletter
When registering for the A2 Newsletter, the following data is collected: name and email.
III. Contact form
A2 may also request personal data in the contact forms, namely the name, email and other information that the visitor provides us.
IV. A2 WEBSITE NAVIGATION
Data related to browsing the store is also always collected. Examples of this type of data are device and browser information, network information and IP address.
PURPOSE FOR WHICH THE DATA COLLECTED
Personal data is collected and processed with a view to fulfilling the purposes indicated below:
Services;
Compliance with tax obligations;
Shipping of orders;
Order processing;
Invoicing;
Resolution of problems such as cancellation, return of products or refund of the value of products and/or services in accordance with current law;
Customer support: clarification of doubts about products, the operation of A2 or any other question requested by the customer;
Direct Marketing (e.g. email marketing):
In order for the customer to be updated about order statuses or any news at A2, we may send emails and/or SMS with commercial communications regarding offers, products or campaigns, as well as thematic content and information about the processing of registered orders.
For marketing purposes, at A2 we may consider and use certain data such as products viewed, products on the wishlist or left in the abandoned cart.
Marketing communications are carried out after and with the customer’s prior consent.
In any and all cases, A2 seeks to ensure that the information and data collected and used are suitable for the purposes described and do not constitute an invasion of the customer’s privacy.
WHEN DO WE COLLECT DATA?
Data is collected when a customer registers on A2, subscribes to the newsletter, and fills in the contact form
WHAT ARE YOUR RIGHTS AND HOW CAN YOU EXERCISE THEM?
The holder of personal data has the right, at any time, to request access, rectification, opposition, export and/or deletion, as well as the right not to be subject to automated decisions.
The customer can exercise any of these rights with A2, by submitting a request sent to the following address info@a2analisesquimicas.com. The customer can also lodge a complaint with the National Data Protection Commission (CNPD).
DATA RETENTION
A2 is obliged to retain information for tax and audit purposes in accordance with current law.
A2 ANÁLISES QUÍMICAS, LDA keeps your data for 10 years due to specific requirements and practices inherent to A2 and its sector of activity, or until the client requests that they be deleted from the database.
The holder may, at any time, request to access, rectify or delete their personal data by sending an email to info@a2analisesquimicas.com.
If the customer registers with A2, they can check, edit or delete their personal information at any time from the A2 customer area.
At the customer’s request, A2 may change certain customer data associated with registered orders.
DATA SHARING
A2 does not give or sell any type of personal data to any other entity other than those necessary for the operation of the service. Personal data will also not be used for any other purpose without the holder’s due consent.
Any third party, with which customer data may be shared, is obliged to use it exclusively as a way of running its service properly on behalf of A2.
A2 may also disclose personally identifiable information under special circumstances, such as when complying with court orders that require it or when certain actions violate the Terms and Conditions of business.
COOKIES
A2 uses cookies on the website. The cookies used do not collect information that identifies the visitor, but rather about the way they interact with the store’s website. The data collected is used for statistical purposes, provision and improvement of the service and user experience.
WHAT TYPES OF COOKIES ARE USED?
Analytical Cookies: are used for the purposes of creating and analyzing statistics, in order to improve the functioning of the website, without ever collecting personal information.
Functionality Cookies: They store the user’s preferences regarding the use of the website, so that it is not necessary to reconfigure the website each time they visit it.
Third-Party Cookies: These cookies are created from third-party services, such as Google, Youtube, Facebook, among others. They may be used to show you advertising related to your actions on the website.
For any other questions related to the protection of your personal data or about the cookies used, you can contact us at the following address: info@a2analisesquimicas.com.
